Goods that we sell to you come with a manufacturer's warranty that their products are free of manufacturing defects and faults for a period of 12 months or longer from delivery.
This warranty specifically excludes damage due to normal wear and tear, abuse or misuse of the product for other than its intended purpose.
As wood is a natural material, light tone differences among the various elements that make up the product may occur. Moreover, if the products are purchased in different periods, the elapsed time and climatic conditions can cause variations in colour and/or tonality and buydesign™ cannot accept any claim in this regard.
No claim will be recognised for damage to upholstery other than the manufacturer's standard collection. In addition, damage due to natural wear and tear of upholstery, or damage due to moths and other vermin is specifically excluded.
In order to claim under the defects warranty you must notify buydesign™ promptly upon discovery of a possible problem together with details of date of purchase, buydesign™ invoice number and product description.
You are responsible for minimising the extent of any potential claim and any reasonable expenses incurred in connection with a claim under this warranty.
buydesign™ will consider any reasonable expenses that you may have incurred by submitting proof of those expenses to us.
Any claim will be considered and process commenced within 7 days.